Periodically I hear someone express an opinion on social media hat I’ve heard frequently enough that I feel compelled to raise my hand and say, “Tain’t necessarily so.” It’s unfortunately human nature to have a curiosity of how something works, and not having sufficient understanding, then construct an explanation that may or may not bear any relationship to the truth. Here are some of the common myths I’ve heard about social media such as Facebook, LinkedIn, and the like, as well as the reality of those statements.
- It’s a passing fad. This one couldn’t be further from the truth. Maybe it’s being promoted by those reluctant to get on board with social media marketing, but the reality is that rather than being a temporary fad, it appears that social media is here to stay, at least for the foreseeable future. And not only that, it’s growing. New online communities pop up all the time, and there are outlets out there tailored to just about every demographic you can imagine. Twitter and Flickr may not last, but the behavior they represent will. If they fade away, you can be sure other entities will step in to take their places. Social media has evolved in response to consumer use trends, not the other way around.
- Social media isn’t something most of my customers use. If you really believe that, here are some numbers that may cause you to reconsider that opinion:
Nearly two-thirds of adults say they use social media
Facebook recently announced it hasone billion users
16% of adults report using Twitter; 12% use Pinterest
The truth is, many of your customers probably are using social media. How can you find out? Ask them the next time they come in to your store, or you can use the “find a friend” type features on some social media sites to see if their names and addresses pop up. The results may surprise you.
- I don’t need a social media professional – my kid could probably handle things for me. Using social media is a way of speaking directly to your customer. If you wouldn’t trust someone to be responsible enough to speak publicly for your business, you probably don’t want them handling your social media presence either. KitchenAid recently had to apologize when one of their employees posted an offensive tweet and inadvertently used the corporate account rather than a personal one. It was an accident, but it certainly wasn’t the image KitchenAid wanted to present. A social media marketing professional can help you establish a credible and profitable online presence.
- People will use social media to make damaging remarks about me or say negative things. This could already be happening in face-to-face or phone conversations; you just don’t know about it. Yes, it does happen on social media, but you at least will have the opportunity to know what is being said and then can counteract it. People like to talk about their experiences, good or bad, and it happens with social media, too. If somebody is unhappy with their experience with you, you have the opportunity to find out about it right away and correct the situation.
- Nobody is interested in what I have to say. If all you put out there is about yourself and what you have to sell, you’re probably right. But if you’re providing interesting, quality information that’s pertinent to your industry, you’ll find out that the opposite is true – people WILL be interested. And you can also use social media to enhance customer service, respond to complaints, and provide valuable content, you have the opportunity to enhance your reputation even further.
You may have heard other things that have you reluctant to incorporate social media into your online marketing efforts, but if you really want to know the answers, talk to a social media marketing professional like those at Essential Services, Inc. We’ll help you cut through the myths and get to the truth.